Run Your Cleaning Empire
from One Dashboard

1. Introduction

Welcome to PlexBiz. These Terms of Service govern your use of our software platform that allows cleaning service companies to manage bookings, customers, and staff. By accessing or using the platform, you agree to comply with these terms.

2. Description of Service

Our application provides a platform that allows:

• Cleaning service companies to manage cleaners, services, and bookings
• Customers to book cleaning services from participating companies
• Businesses to manage customer data, schedules, and job tracking

We reserve the right to modify or improve the platform at any time.

3. Account Registration

To use certain features, users may need to create an account. You agree to:

• Provide accurate information
• Maintain the confidentiality of your login credentials
• Notify us of any unauthorized use of your account

You are responsible for activities performed through your account.

4. Responsibilities of Cleaning Service Providers

Companies using the platform are responsible for:

• The services they provide to customers
• Maintaining accurate service descriptions and pricing
• Handling customer complaints or service disputes

The platform acts only as a software provider and is not responsible for the quality or outcome of cleaning services performed by companies.

5. Customer Bookings

Customers may use the platform to request or schedule cleaning services. The service agreement exists directly between the customer and the cleaning company, not with the platform.

6. Payments

If payment features are enabled:

• Cleaning companies are responsible for collecting payments from customers
• The platform may process payments through third-party providers
• Fees and subscriptions may apply for companies using the software

7. Acceptable Use

Users agree not to:

• Use the platform for illegal activities
• Attempt to gain unauthorized access to the system
• Interfere with system security or operations
• Upload malicious software or harmful content

Violation of these rules may result in account suspension or termination.

8. Data and Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how we collect and use information.

9. Limitation of Liability

The platform is provided "as is" without warranties. We are not liable for:

• Service disputes between customers and cleaning companies
• Loss of business or profits
• Temporary platform downtime

10. Termination

We may suspend or terminate accounts that violate these terms or misuse the platform. Users may stop using the platform at any time.

11. Changes to Terms

We may update these Terms of Service periodically. Continued use of the platform means you accept the updated terms.

12. Contact Information

If you have questions about these Terms, please contact us at: [email protected]

1. Introduction

This Privacy Policy explains how PlexBiz collects, uses, and protects user information when using our platform. We are committed to protecting your privacy and ensuring transparency in how data is handled.

2. Information We Collect

Information Provided by Users

When users create an account or make a booking, we may collect:

• Name
• Email address
• Phone number
• Address
• Booking details

Business Account Information

Cleaning companies using the platform may provide:

• Company name
• Staff details
• Service descriptions
• Customer information

Technical Information

We may collect basic technical data such as IP address, browser type, device information, and usage data to help improve the platform.

3. How We Use Information

We use collected information to:

• Provide and operate the platform
• Manage bookings and services
• Improve platform performance
• Communicate with users
• Provide customer support

4. Data Sharing

We do not sell personal information. Information may be shared with:

• Cleaning companies for booking fulfillment
• Payment providers (if payment features are enabled)
• Service providers helping operate the platform

5. Data Security

We take reasonable measures to protect user data from unauthorized access, misuse, or disclosure. However, no internet system can be guaranteed 100% secure.

6. Data Retention

We retain information as long as necessary to provide services or comply with legal obligations.

7. User Rights

Users may request to:

• Access their personal data
• Correct inaccurate information
• Delete their account information

Requests can be made by contacting us.

8. Cookies

The platform may use cookies or similar technologies to improve user experience and analyze usage.

9. Third-Party Services

Our platform may integrate with third-party services for hosting, analytics, or payment processing. These services may have their own privacy policies.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

11. Contact

For privacy-related questions, contact us at: [ema